Inactive Account Wont Let Me Click to Make It Active Again

If Office activation fails, you'll see Unlicensed Product or Non-commercial use / Unlicensed Product in the championship bar of your Part apps, and about features of Office are disabled. To restore all features of Office, you'll demand to fix the trouble that's causing activation to neglect.

Footstep 1: Sign in to Office with the right account

If Office asks you to sign in, enter the account you used to purchase Role. Y'all'll see "We couldn't find any Part products" if you employ the incorrect accost.

Try this: Sign in to Office

Step two: Check for multiple copies of Function

Y'all may not realize you accept more one copy installed. Having two installs tin cause activation conflicts.

Try this: Check for multiple copies of Office

Step iii: Check your subscription status

If your subscription has expired, yous'll meet "We couldn't notice whatsoever Role products." Renew your subscription to use Microsoft 365.

Endeavor this: Cheque your subscription status

Step four: Troubleshoot activation

If Office yet won't activate, choose your Office version for additional troubleshooting assistance.

Microsoft 365

Office 2021, 2022 and Role 2016

Office 2013

Step 1: Sign in with the correct business relationship

Please endeavour signing in using all your personal email addresses in case you bought Role using a different email accost. If yous're at work or school, yous may need to log in using your piece of work or school account instead of your personal email account.

To check if your Microsoft account is associated with Office, sign in to Services & subscriptions. Your Office product or Microsoft 365 subscription should exist listed there. If information technology'south non, your electronic mail address won't piece of work for signing in to Function.

Step 2: Cheque for multiple copies of Office

Activation tin neglect if y'all take multiple copies of Office installed. Let's uninstall any versions of Office you aren't using before nosotros keep to troubleshoot.

Open up Control Console using the steps below for your operating organization.
- Windows 11 or Windows ten: On the Windows task bar, blazon Control Console in the Type hither to search box, select Control Panel in the search results, and then select Programs and Features.
- Windows 8.1 or Windows 8: Right-click the First push (lower-left corner), select Control Panel, and then select Programs and Features.
- Windows 7: Select > Command Panel > Uninstall a program.
In the Search Programs and Features box (upper-right corner) of Programs and Features, search for the give-and-take office.

You might run across multiple versions installed, similar this:

If more than i version appears, right-click the version yous aren't using and select Uninstall.

If just one version is listed, yous can go to Step iii: Cheque your Microsoft 365 subscription status.
When the uninstall is finished, restart your calculator.
Open an Role app and sign in, if prompted.
If Office even so won't actuate, try running an online repair as described in Repair an Part application to fix up the remaining install of Office. If you nonetheless can't activate, proceed to the next step.

Stride 3: Cheque your Microsoft 365 subscription status

If you have a Microsoft 365 for dwelling subscription, let's make sure information technology's nevertheless active and renew your subscription, if necessary.

If you don't have Microsoft 365, you tin skip to Footstep 4: Troubleshoot Office activation.

Shut all Office apps.
Get to your Services & subscriptions page.
If prompted, choose Sign in and enter the Microsoft account email and password associated with your Microsoft 365 subscription.
Review the details under the Subscriptions heading or Cancelled subscriptions heading.
If your subscription has expired, yous tin can renew information technology by post-obit the steps in Renew Microsoft 365 Family unit.
Subsequently you renew your subscription, you tin can restart your Part apps as needed. If Role yet won't activate, proceed to the next step

Step 4: Troubleshoot Office activation

Select your version of Office for troubleshooting steps:

Microsoft 365

Office 2021, 2022 and Office 2016

Office 2013

Microsoft 365: Employ the Microsoft Support and Recovery Assistant

The Microsoft Support and Recovery Assistant runs on Windows PCs and can aid y'all identify and set up activation problems with Microsoft 365.

Select the Download push below.

Download
Select your browser from the drop-down listing to see how to salve and so start the Microsoft Support and Recovery Assistant.
1. At the top of the browser window, select Open up file.
2. In the next box that indicates SetupProd_Act.exe is finished downloading, select Run.
1. At the bottom of the browser window, select Open to open the SetupProd_Act.exe file.
  
  If the file doesn't open automatically, cull Save > Open up Folder, and then double-click the file (it should start with "SetupProd_Act.exe").
1. In the lower-lower left corner select the SetupProd_Act.exe file and from the driblet downward, select Show in folder.
  
  Double-click the download, SetupProd_Act.exe.
1. Select Save File, and so OK.
  
  In the upper-right browser window, select Show all downloads. In the Library, select Downloads > SetupProd_Act.exe, and then select the folder icon. Double-click SetupProd_Act.exe.
The Application Install dialog box opens. Select Install to start the installation.
The Microsoft Support and Recovery Assistant opens in a new window. Select I agree to take the Microsoft Services Agreement.
Select Yes to allow the app to make changes to your device.
Follow the prompts to troubleshoot your Role activation issue.

If Function still won't actuate later you lot run the Microsoft Support and Recovery Assistant, you can Fix Unlicensed Product errors yourself.

Gear up Unlicensed Production errors yourself

If you lot've tried the earlier troubleshooting steps and Office is however unlicensed, you tin can troubleshoot activation failures yourself.

Cheque your computer'due south appointment, time, and time zone

If these settings aren't correct, Part activation might fail. Follow the steps below for your operating organization.

Windows eleven or Windows 10

Close all Function apps.
In the bottom correct-paw corner of your screen, select the appointment or time.
Select Appointment and fourth dimension settings.
Select Set time automatically and, if shown, Fix fourth dimension zone automatically. If you don't have the option to set the time zone automatically, brand sure your local time zone is shown in Time zone.
Restart any Office app.

Windows 8.i or Windows 8

Close all Part apps.
In the bottom right-paw corner of your screen, select the appointment or time.
Select Modify date and time settings.
If the engagement or time is wrong, select Change date and time and correct the date and fourth dimension settings.
If the fourth dimension zone is wrong, select Modify time zone and select your local fourth dimension zone.
Restart any Function app.

Windows 7

Close all Function apps.
In the lesser right-hand corner of your screen, select the date or time.
Select Change engagement and time settings.
If the date or time is incorrect, select Alter date and time and right the date and fourth dimension settings.
If the time zone is wrong, select Change time zone and select your local time zone.
Restart whatsoever Office app.

Tip:In Windows 7, yous tin can synchronize your estimator clock with an Cyberspace time server to proceed the computer clock upwardly to date. To do this, select the date or time in the lesser right-manus corner of your screen, and and then select Modify date and time settings. Select the Internet Time tab, select Change settings, select Synchronize with an Net time server, so select Update now.

Run Office as ambassador

Running Office equally administrator helps fix permission issues that might cause Office activation to fail. Follow the steps below for your operating organization.

Windows 11 and Windows 10

Shut all Office apps.
Press the Showtime push button in the lower-left corner of your screen.
Type an application name, like Word. The Word program icon appears in the search results.
Right-click the Word icon, and select Run as administrator.
Select Yes to allow Office to run every bit administrator.

Windows eight.1

Close all Part apps.
In Windows viii.1, correct-click the Start button in the lower-left corner of your screen, and then select Search.
Type an awarding name, like Word. The Word program icon appears in the search results.
Correct-click the Discussion icon, and select Run every bit administrator.
Select Aye to allow Part to run as administrator.

Windows 8

Close all Role apps.
In Windows 8, move your mouse to the upper-right corner of your screen to open the charms bar, and then select the Search icon.
Type an application name, like Word. The Word program icon appears in the search results.
Right-click the Word icon, and select Run as administrator.
Select Yep to allow Office to run every bit administrator.

Windows 7

Close all Office apps.
Press the Commencement button in the lower-left corner of your screen.
In the Search programs and files box, type an application name, similar Word. The Discussion plan icon appears in the search results.
Right-click the Excel icon, and select Run as administrator.
If prompted, select Yes to allow Office to run as administrator.

Update Function

The latest Part updates might incorporate fixes to activation issues. To learn how to update Office, see Install Office updates.

Check your firewall

If you're using a firewall from another manufacturer, visit the manufacturer's website for information about how to temporarily disable the firewall. For Windows Firewall, please see below.

Windows 11 and Windows x

Please get to Turn Windows Firewall on or off.

Windows 8.1 and 7

Delight scroll to Plow Windows Firewall on or off in Protect my PC from viruses.

Bank check your antivirus software

For data about how to plough off your antivirus software, check your antivirus manufacturer's website. Uninstalling your antivirus software may too help. Don't forget to reinstall it after Office is finished installing and if you turned it off, exist certain to plough it on again.

If you're not sure which antivirus software you accept, use the following instructions to get to Command Panel to discover the proper name of your antivirus software.

Tip:Windows 10 comes with default antivirus software, Windows Defender. If y'all determine that you're using information technology, select the Start button > Settings > Update & Security, and so select Windows Defender on the left. Slide the button to Off. Remember to turn information technology On again.

On the Commencement carte du jour, enter Command Panel in the search box and select Command Console from the results.
Do one of the following:
- In Category view, select Organization and Security > Security and Maintenance, and then select the downwards arrow next to Security.
- In Large icons or Small icons view, select Security and Maintenance, and and so select the down arrow adjacent to Security.

If Windows can detect your antivirus software, it's listed nether Virus protection.

Go to the Control Panel by correct-clicking the Commencement button (lower-left corner), and choosing Control Panel.
Do one of the following:
- In Category view, select System and Security > Action Centre, and so select the downwardly arrow adjacent to Security.
- In Big icons or Small icons view, select Action Eye, and then select the downward arrow next to Security.

If Windows tin detect your antivirus software, it's listed nether Virus protection.

Go to Control Console by choosing the Start push (lower-left corner), and choosing Command Console.
Exercise i of the following:
- In Category view, select System and Security > Action Center, and then select the down arrow adjacent to Security.
- In Large icons or Small icons view, select Action Center, and and so select the down pointer next to Security.

If Windows can observe your antivirus software, it'due south listed under Virus protection.

Check your proxy settings

If you use your device both at home and at work, try turning off the proxy settings in Microsoft Edge or Internet Explorer before you install Office. If you're using a unlike browser, bank check their aid to observe out how to turn off proxy settings.

Microsoft Edge

Click the Commencement button (lower-left corner), and choose Settings.
Select Network & Net, go to the bottom of the selections on the left side, and click Proxy.
In Automatic proxy setup, automatically discover settings or use setup script, by sliding to On or Off.
In Manual proxy setup, you can choose to utilize a proxy server. Generally, it will exist off and if you slide it to On, exist sure to select Salvage. And if it was off by default before you turned it on, be sure to slide back to Off when you've finished using information technology.

Internet Explorer 7, 8, 9, ten, or 11

In Internet Explorer, click Tools (upper-correct corner) > Internet options.
Click the Connections tab, and then click the LAN settings button.
Under Proxy server, articulate the option "Utilise a proxy server for your LAN (These settings will not apply to dial-up or VPN connections)."
Click Apply and OK to save changes. Restart your computer.

Note:There might exist more proxy settings that you demand to bypass. If this doesn't work, and you're installing Role from work or school, check with your Information technology department for more than information. For IT administrators, please see Microsoft 365 URLs and IP accost ranges.

Notwithstanding need help? Contact Support

If you've tried everything in this article and notwithstanding need aid, you can contact Office support.

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Source: https://support.microsoft.com/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380